The following are the policies to be eligible for return requests after shipment/ receipt of goods:

You are responsible for the cost and risk of returning the goods to us. You should send to our following address:

THEA.KL
Contact: +60 18-953 5581 (MY)
Address: 3-3A, Ukay Boulevard, Jalan MRR2, Ulu Klang, 68000 Ampang, Selangor.

*Orders are returnable within 7 working days starting from the day the goods are delivered to you if they are incorrect, damaged or defective.

Only items that have been purchased directly from THEA Online Store can be eligible for a return.

Any THEA Online Store product purchased through other retailers is not eligible for this policy and must be in accordance to the respective retailers’ returns and refunds policy.

Refund Approval:

If your refund is approved, it will be processed through your original payment method within 3 days.

Goods are eligible for a return if the following are applied:

Incorrect:
The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.

Damaged:
The items are found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete THEA Online Store product.

Returned items must meet the following requirements:

The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).

You have proof of purchase (order invoice number and receipt).
Item must be in new condition and returned in its original packaging and free gifts received with it.

All packaging must be unused, unmarked and not defaced in any manner.

Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivered.

Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.

We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.

Refund Policy
All sales are final.Refunds only for damaged, faulty, or mistaken items of purchase. We don’t offer cash refunds: instead, we exchange for the same item if available or another of equal value.